Warranty Terms

Our Warranty Promise
At Pionieri, we stand behind the quality of our products. Each item is carefully crafted to ensure long-lasting durability. To give you peace of mind, we offer a limited warranty on all our furniture.

Warranty Coverage
- Standard Warranty: All furniture comes with a 1-year limited warranty from the date of delivery.

What’s Covered
Our warranty covers defects in:
- Materials: Including wood, fabric, foam, and hardware.
- Workmanship: Manufacturing issues, loose joints, or faulty assembly.
- Structural Integrity: Frames, legs, and seams.

What’s Not Covered
The warranty does not cover:
- Normal wear and tear, including scratches, scuffs, or discoloration.
-Damage caused by misuse, abuse, or improper assembly
- Damage resulting from spills, stains, or pet-related incidents
-Natural aging of materials (e.g., fading, softening of cushions).
-Commercial use or use in non-residential settings unless specified.

Resolution Options
If your claim is approved, we will offer one of the following solutions:
-Repair: We may provide a repair kit or send a technician (for larger items).
-Replacement: If the item cannot be repaired, we will replace it with the same or a comparable product.
-Refund: In rare cases, a partial or full refund may be issued.

Limitations & Exclusions
- The warranty is non-transferable and applies only to the original purchaser.
- Coverage is limited to orders shipped within the Egypt International orders may have different terms.
- This warranty is in addition to your rights under consumer protection laws.

Care & Maintenance
To keep your furniture in excellent condition:
- Clean regularly
- Avoid placing items in direct sunlight or near heat sources.
- Follow our assembly and care instructions included with your purchase.