Payment Information

When you place an order on our site, you affirm that the payment information you provided is correct and up-to-date.
We do not hold responsibility for any fees or administrative charges that your bank or card provider may apply as a result of payments made to us. It is your duty to consult with your bank or card issuer to confirm any payment terms and conditions.

To provide a transparent and customer-friendly experience, it's crucial to have a clear "Exchange and Return Policy" section on your website.

Below is a detailed template for a furniture brand that you can adapt to your specific business needs:

Exchange & Return Policy

Our Commitment to Customer Satisfactio

We want you to love your new furniture. If you are not completely satisfied with your purchase, we're here to help with a simple and hassle-free return or exchange process.

Return Eligibility
- Returns are accepted within 15 days of delivery for a full refund or exchange.
- Items must be unused, unassembled, and in their original condition with all tags and packaging intact.
- Custom-made or personalized items are final sale and cannot be returned or exchanged.

Non-Returnable Items
- Clearance or sale items
- Gift cards
- Assembled or modified items
-Damaged and used items

How to Initiate a Return or Exchange
1. Contact Us: Email our Customer Support Team within 15 days of receiving your order.
Please include your order number and reason for the return.
2. Return Authorization: Once approved, you will receive a Return Authorization Number (RMA) and detailed instructions for shipping the item back to us.
3.Package the Item: Please securely repackage the product to prevent damage during transit.
4.Ship the Item: Use the provided shipping label or your preferred shipping carrier. You are responsible for return shipping costs unless the item was damaged or incorrect.

*Note: Returns sent without an RMA may not be accepted.

Refund Process
- Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds will be processed to the original payment method within **5-10 business days**

.Shipping fees are non-refundable unless the return is due to a defect or our error.

Exchanges
- If you’d like to exchange an item, please initiate a return for a refund and place a new order for the desired product.
- Exchanges are subject to product availability. If the item is out of stock, a refund will be issued instead.

Damaged or Defective Items
We take great care in packaging your items, but if your order arrives damaged:

1.Inspect the item upon delivery and report any damage to our team within 48 hours
2. Provide photos of the damage and the packaging for our assessment.
3. We will arrange a replacement or issue a refund as quickly as possible.

Cancellations & Order Modifications
- You may cancel or modify your order within 24 hours of purchase by contacting us.
- Orders that have already shipped cannot be canceled. In this case, please follow the return process.

Frequently Asked Questions
Q: How do I return a large furniture item?
A: For oversized items, we offer a pickup service for an additional fee. Please contact our support team for assistance.